Note Book 1.0

Warranty policy

1. Warranty statement applicable in France

This warranty is provided by Sculptereum S.A.S.U., listed at ("SCULPTEREUM"). All Sculptereum-branded products and/or accessories (the "Product(s)") are covered for a period of twelve (12) months:
  • The seller's legal guarantee against defects in conformity in accordance with the provisions of the Consumer Code.
  • The seller's legal guarantee against hidden defects in accordance with the provisions of the Civil Code.
  • The two aforementioned warranties hereinafter comprise the "Warranty".
This Warranty is valid and applicable for Products purchased in France. The Warranty covers Products purchased in France by :
  • Within the framework of the legal guarantee of conformity, a consumer.
  • Under the legal warranty against hidden defects, a buyer.
In accordance with articles L 217-4 and following of the Code of consumption relating to the legal guarantee of conformity, the salesman must deliver a Product:
  • Fit for the purpose ordinarily expected of similar property.
  • Having the characteristics, quality and performance for the special purpose intended by a consumer for a product of that type that a consumer can reasonably expect given the nature of the Product, known to the seller and accepted.
  • Corresponding to the description given by the seller in terms of quality and/or performance. The action in guarantee of conformity is prescribed by 12 months as from the delivery of the Product.
Under this Guarantee:
1. SCULPTEREUM warrants that the Products will be free from defects in materials and workmanship that arise from normal use in accordance with the appropriate user manual for the duration of the Warranty Period (defined below).
2. Valid Product Warranty:
  • for the legal warranty of conformity, for a period of twelve (12) months from the date of original purchase of the Product (the "Validity Period of the Warranty of Conformity").
  • for the warranty against hidden defects, for a period of 12 months from the discovery of the defect (the "Warranty Against Hidden Defects Period").
3. During the Guarantee Period :
  • In the event of a lack of conformity found in the Product, SCULPTEREUM or a repair agency will repair or replace the Product or any appropriate part thereof, in accordance with the conditions set forth in Article L217-9 of the French Consumer Code (see "Your Rights" below).
  • In the event of a defect due to a latent defect in the Product, the purchaser may choose between rescission of the sale or a reduction in the sale price in accordance with Article 1644 of the French Civil Code (see "Your rights" below).
4. The repaired Product or part, or the Product or part supplied as a replacement for a defective Product or part, shall be free from defects in material and workmanship. Repair or replacement of a Product or part may include the use of a reconditioned unit of equivalent performance.
5. No charge, whether for parts, labor or otherwise, shall be made to the customer for the repair or replacement of a defective Product covered by the Warranty during its Term. All defective Products and equipment and all defective parts and boards replaced are the property of SCULPTEREUM.
6. In the case of a replaced or repaired Product or part, the Warranty shall remain in effect for the remainder of the Term of such Product or for 3 months from the date of repair, whichever is longer.
7. The consumer or purchaser will be asked to provide the original purchase receipt or any documentation or information necessary or required by applicable law regarding proof of purchase. In the event that such information is not provided or is incomplete or illegible, SCULPTEREUM reserves the right to refuse to provide the above service in the event of a Warranty claim.
8. This Warranty does not cover defects or damage resulting from:
a. Normal wear and tear of the equipment.
b. Defects and damage caused by other than normal and customary use of the equipment.
c. Unauthorized modification, alteration, repair or disassembly. d. Misuse, abuse, neglect or accident from any cause.
e. Defects or damage resulting from improper use, maintenance, installation or testing or any alteration or modification.
f. Spilled food or liquids, corrosion, rust or improperly applied tension.
g. Scratches or damage to painted surfaces and other exposed exterior parts resulting from normal use.
h. Any damage, loss or theft of the SAVE IT card is not covered by SCULPTEREUM.
i. Any use that does not conform to the use described in the Note Book.
9. This Warranty does not apply: a) If the plate under the base or the chips are illegible, erased or have been removed; or b) If no proof of purchase or authentication has been provided. c) If the products are broken, damaged or stolen. d) If you no longer have the original SCULPTEREUM packaging

2. Your responsibilities

Before returning your Product to SCULPTEREUM or a repair agency for repair under this Warranty, you are requested to place the protected Smart Sculpture in its original packaging in order to ship it in the best possible condition.

3. Limitation of liability of SCULPTEREUM

1. Except for the express warranties set forth above, SCULPTEREUM makes no other warranties, whether implied or expressed, statutory or otherwise, with respect to the Product, its fitness for any purpose or otherwise. Some countries' consumer legislation does not allow warranty limitations, so some or all of the limitations in this warranty document may not apply to you.
2. The Legal Warranty of Conformity and against Spoilage applies independently of any other commercial warranty that may have been granted by a third party.
3. SCULPTEREUM cannot be held responsible for any damage or loss of programs, data, chips or the loss of the SAVE IT card.
4. As a consumer, the use of your device cannot have a commercial purpose. Therefore, SCULPTEREUM cannot be held responsible for any loss of profits, revenue, advance savings contracts or time resulting from your ability to use or not use the device.
5. If you encounter any difficulties, please contact us at [email protected].
6. This Warranty is subject to change from time to time by SCULPTEREUM. Please check your local SCULPTEREUM website for the most current version of the Warranty for your Product.La présente Garantie vous sera fournie par SCULPTEREUM.