Delivery policy
The PRODUCTS are shipped to the delivery address(es) indicated by the CLIENT during the ordering process.
Shipping time
The maximum time to prepare an order is around 72 hours These deadlines do not include weekends or holidays and may vary depending on the demand due to the fact that the work is handmade.
An e-mail message will automatically be sent to the CUSTOMER upon shipment of the PRODUCTS, provided that the e-mail address in the registration form is correct.
Delivery time & costs
During the ordering process, SCULPTEREUM will indicate the possible shipping times and options for the PRODUCTS purchased.
Shipping costs are calculated according to the delivery method. You will be charged the amount of the costs due in addition to the price of the PRODUCTS purchased.
The details of the delivery times and costs are detailed on the SITE www.sculptereum.com
Methods of DELIVERY
The parcel will be delivered to you against signature and on presentation of an ID card within 72 hours maximum from the shipment of the parcel. This factor may vary depending on your location.
In case of absence, a notice of passage will be left to you, in order to allow him to go and collect his parcel in his post office.
The CUSTOMER can also choose a delivery in a relay point.
DELIVERY problems
You are informed of the delivery date when you choose the carrier, at the end of the online ordering process, before you confirm the order.
It is specified that deliveries will be made within 30 days maximum. If you fail to do so, you must give SCULPTEREUM formal notice to deliver within a reasonable period of time and, in the event of non-delivery within this period, SCULPTEREUM may terminate the contract.
SCULPTEREUM will refund, without undue delay after receipt of the termination letter, the total amount paid for the PRODUCTS, including taxes and shipping charges, using the same method of payment you used to purchase the PRODUCTS.
SCULPTEREUM is responsible until the PRODUCT is delivered at its destination. You are reminded that you have a period of three (3) days to notify the carrier of any damage or partial loss noted at the time of delivery.
DELIVERY SERVICES
Shipping FRANCE : Colissimo, Mondial Relais
Shipping EUROPE : Colissimo, DHL, Mondial Relais
Shipping INTERNATIONAL : DHL, UPS
You are responsible for shipping costs, if the shipment is subject to customs duties and taxes, payable by you.
Fees and Taxes
Sculptereum offers delivery of the Smart Sculpture in metropolitan France as well as in Europe from Smart Sculptures purchased in the same order, but noted that customs fees and/or taxes if any, are the responsibility of the RECIPIENT.
For deliveries outside of Europe (International), shipping costs, customs and/or taxes are the responsibility of the RECIPIENT.
Track your order
You can track the delivery status of your order at any time via the Online Order Status in your Account, under the heading "Orders", sub-heading "Logistics Information". If you have placed an order as a guest, without having created an account, to access the Order Tracking you will be asked to enter your email address and order number. On your Account page, you can view the current status of your order, the items you have ordered, the expected shipping and delivery times, and the tracking of your delivery. You can also track the delivery status of your order by using the links provided by the logistics service provider in their SMS/E-mail notifications.
Delivery information
If your order is being delivered to a business address, please note that our carrier will only deliver to a concierge or official hospitality delivery point, and will require a signature from the concierge or hospitality; our carrier will not require a signature by name on the order if there is a fixed concierge or hospitality service on the business premises.
If your order was delivered to the company address, we indicate that our delivery service was delivered to the post office or delivery location, and the signature of the post office manager is required; our delivery service does not require a specific signature of order data.
If you specify a home address with babysitting or concierge services, the carrier will deliver the order to the babysitter or concierge. The babysitter or janitor may sign for the delivery if there is a fixed location in the reception area or building.
Questions about your orders
If you are not at home when the carrier attempts to deliver your order, the carrier will leave a delivery slip. You may contact the carrier directly to reschedule a delivery during business hours and, if the carrier allows, to possibly change your delivery address. If your order has still not been delivered after the delivery date indicated in the shipping email, please contact our Customer Service Department. We will investigate with the carrier and endeavor to deliver your order as quickly as possible.
Please check the apparent condition of the package before receiving it. If the package delivered by the deliveryman has an apparent anomaly, for example if it is damaged, if the package is damaged on the outside or if a product is missing compared to the delivery order, you can refuse the package. When the package is damaged, you must open it in the presence of the delivery person to check if the product box is also damaged and if necessary refuse the delivery.
In case of refusal of delivery for damaged package, you must formulate in writing all reserves which must be precise, complete, dated and signed, on the delivery order. In case of refusal of delivery and/or damaged package, please also contact our customer service. If you have received your order and you notice that it is damaged, please contact our customer service within 24 hours of receiving the damaged product(s).
In the event of damage upon delivery, SCULPTEREUM will be in direct contact with the carrier to resolve the problem as quickly as possible. We will do our best to contact you and keep you informed of the progress of our investigations, and deliver a replacement product.
If your order tracking indicates that it has been delivered but you have not received it, please check :
- the delivery address indicated in "Your orders".
- if a delivery notice was left in your mailbox. The carrier may have left a delivery notice in your mailbox or at your door. Follow the instructions on the notice to retrieve your package or arrange another delivery.
- the area around the delivery point. Check to see if the carrier left your package in your mailbox, at a neighbor's house, or if it was placed in a safe place, such as a porch or garage.
If these checks are unsuccessful, please contact our customer service within fifteen (15) days of the expected delivery date, so that we can carry out the necessary investigations. You may be asked to send us a letter of complaint and/or a certificate of non-receipt.
Please note:
- Day 0 refers to the day you pay and you receive the payment confirmation on the website before 3:00 pm. Otherwise, day 0 is the next business day.
- The delivery times indicated are working days.
- Due to the peculiarities of deadline logistics and road traffic, we cannot exclude the possibility that our logistics service provider may not be able to meet the delivery deadlines in individual cases.
- Incorrect contact information at the time of ordering may result in a delay or inability to deliver. If incorrect delivery information on your part results in the loss of the goods, we are not liable for the loss of the goods.
- Our shipping partners offer a delivery service on demand. In some cases, you can choose between home delivery and delivery to a collection point.
- Packages will be delivered to the shipping address you provided when you placed your order. A signature may be required at the time of delivery of your order.
- In the event of force majeure (e.g. strikes, extreme weather conditions), Seller's obligations under the Agreement shall be suspended for the duration of the force majeure event.
Dernière mise à jour 9mo ago